At DMarkFet, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or you may need to return an item. This Refund Policy outlines the process for returns, exchanges, and refunds.
Please read this policy carefully before making a purchase. By placing an order with DMarkFet, you agree to the terms of this Refund Policy.
1. Satisfaction Guarantee
DMarkFet offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, performance, or condition of any item in your order, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and hardware components.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Defective Products: Items that are damaged, malfunctioning, or otherwise not up to our quality standards upon delivery
- Missing Items: Products that were charged but not included in your delivery
- Incorrect Items: Products that were delivered but different from what you ordered
- Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in project delays
- General Dissatisfaction: If you are unhappy with a product for any reason (within the specified timeframe)
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 7 days of delivery for defective products, missing items, or incorrect items
- 24 hours of the scheduled delivery time for late deliveries
- 14 days for unopened products you wish to return for any reason
We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@dmarkfet.com, by phone at +441145203847, or through the "Contact" section on our website.
- Provide Order Details: Include your order number, the items you're unsatisfied with, and the reason for your dissatisfaction.
- Documentation: If possible, provide photos of any defective products to help us address the problem effectively.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 2-3 business days of receiving your request.
For certain items, we may request that you return the product before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.
5. Return Conditions
To be eligible for a return and refund, products must meet the following conditions:
- The product must be in its original packaging, where applicable
- All components, accessories, manuals, and documentation must be included
- The product must not show signs of excessive use or damage caused by the customer
- Software products with broken seals or activated license keys are not eligible for return unless defective
- Custom-built systems or custom-ordered components may have special return conditions that will be communicated at the time of purchase
6. Refund Processing
Once we receive and inspect the returned item (if applicable), we will notify you about the status of your refund.
- If your refund is approved, we will initiate a refund to your original payment method.
- Credit card refunds typically appear within 3-5 business days, depending on your card issuer's policies.
- Bank transfers may take 5-7 business days to process.
- In some cases, we may offer store credit instead of a monetary refund, particularly for returns without receipt or returns made outside the standard timeframe.
7. Exchanges
If you wish to exchange a product for a different item rather than receive a refund, please indicate this in your return request. Exchanges are subject to product availability.
If the exchanged product has a different price:
- If the new item costs more, you will need to pay the difference
- If the new item costs less, we will refund the difference to your original payment method
8. Return Shipping
If you need to return a product:
- For defective items or our error (wrong item shipped, etc.), we will cover the return shipping costs
- For returns due to customer preference or customer-initiated returns, shipping costs are generally the responsibility of the customer
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot be responsible for items lost in transit
9. Warranty Claims
Many products sold by DMarkFet come with a manufacturer's warranty. For warranty claims after the refund period:
- We can assist you in processing warranty claims with the manufacturer
- Documentation of your purchase from DMarkFet will be required
- Different products have different warranty periods; please refer to the product documentation for specific warranty information
10. Special Circumstances
10.1 Sales and Clearance Items
Items purchased during special sales or marked as clearance may have modified return policies, which will be clearly indicated at the time of purchase.
10.2 Pre-orders and Custom Orders
Pre-ordered items and special order products may have different refund policies, which will be communicated at the time of purchase.
10.3 Digital Products
Digital products, software, or licenses that have been delivered electronically are generally not eligible for refund once the code has been revealed or the software has been downloaded or installed.
11. Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer under Danish law. If there is any conflict between this policy and applicable consumer protection laws, the consumer protection laws will prevail.
12. Contact Information
If you have any questions about our Refund Policy, please contact our customer service team:
